Refund policy
Return and Refund Policy
Last updated: August 16, 2026
Thank you for shopping at Nolqia.
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in substantially the same condition in which you received it.
- The item should be returned in its original packaging when reasonably possible.
- You must provide your order number or other proof of purchase.
- The return request must be submitted within 30 days of delivery.
To start a return, contact us at:
Please do not send products back without contacting us first. If your return is approved, we will provide the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at SpringGrageda9992@hotmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the item and packaging, when applicable
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.
Non-returnable items may include:
- Opened or used personal-care products
- Opened health or hygiene products
- Opened food, beverage, or consumable products
- Personalized or custom-made products
- Gift cards
- Items clearly marked as final sale before purchase
These restrictions do not apply where a return, replacement, or refund is required by applicable law or where an item is defective, damaged, or incorrectly supplied.
If you are unsure whether your item can be returned, please contact us before sending it back.
Return Shipping Costs
Unless the item is damaged, defective, incorrect, or otherwise eligible for seller-paid return shipping under applicable law, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
We recommend using a trackable shipping method when returning an item. Nolqia cannot be responsible for return packages that are lost before reaching the designated return location.
Exchanges
The fastest way to receive a different item is to contact us regarding your return and, once the return is approved, place a new order for the desired item.
If your product arrived damaged or incorrect, contact us before placing another order.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Shipping costs, return shipping costs, and other non-refundable charges, if applicable, may be deducted from the refund unless the return is caused by our error or applicable law requires otherwise.
Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Contact Us
For questions regarding returns or refunds, contact:
Nolqia
Website: Nolqia.com
Email: SpringGrageda9992@hotmail.com