Shipping policy
Shipping Policy
Last updated: August 16, 2026
Thank you for shopping with Nolqia.
This Shipping Policy explains our estimated delivery times, order processing, tracking, and procedures for delayed or missing shipments.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–30 business days
The estimated timeframe begins after your order is confirmed and accepted for fulfillment unless a different timeframe is clearly displayed for a specific product.
Business days generally exclude weekends and public holidays.
Delivery estimates are estimates and may vary depending on the destination, carrier operations, customs processing where applicable, weather, peak shopping periods, or other circumstances outside our reasonable control.
Order Processing
After you place an order, you will normally receive an order confirmation using the contact information provided during checkout.
Orders may require processing and verification before shipment.
If additional information is required to process your order, we may contact you by email.
Shipping Destinations
Products available for purchase will be shipped to destinations supported during checkout.
If we cannot fulfill an order to the shipping address provided, we will contact you regarding available options.
Shipping Confirmation and Tracking
When tracking information is available, it may be sent to the email address associated with your order.
Please note that tracking information may require some time after shipment to become active in the carrier's system.
Multiple Packages
Where necessary for fulfillment, products from the same order may be shipped separately.
If this occurs, packages may arrive on different dates.
You will not be charged again simply because an order is delivered in multiple packages unless additional charges were clearly disclosed and accepted before purchase.
Shipping Delays
Although our normal estimated delivery timeframe is 15–30 business days, unexpected delays may occasionally occur.
If we are unable to ship your order within the shipping timeframe promised at the time of purchase, we will notify you as required by applicable law and provide appropriate options, which may include agreeing to the revised shipping timeframe or canceling the affected order for a refund.
This provision is particularly useful for U.S. sales because FTC rules require sellers to have a reasonable basis for advertised shipping representations and establish requirements when promised shipment cannot be made on time.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Contact information
If you notice an error, contact us immediately at:
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.
If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply before the order can be resent.
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors where appropriate.
- Check with the shipping carrier.
- Contact us at SpringGrageda9992@hotmail.com if you still cannot locate the package.
We will review the situation and assist where reasonably possible.
Lost Packages
If tracking has not updated for an unusually long period or you believe a package has been lost in transit, contact us at:
Please include your order number.
We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
Damaged Packages
If your package or item arrives damaged, contact us as soon as possible.
Please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging when available
- A brief description of the problem
We will review your request and determine the appropriate replacement or refund option.
Customs, Duties, and Taxes
For orders involving international shipment, customs duties, import taxes, or other government charges may apply depending on the destination.
Where such charges are not collected during checkout, the recipient may be responsible for them unless otherwise required by applicable law.
Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or shipped.
Orders that have already shipped may be eligible for return after delivery in accordance with our Return and Refund Policy.
Contact Us
For shipping questions, contact:
Nolqia
Website: Nolqia.com
Email: SpringGrageda9992@hotmail.com